Website FAQs

Website FAQs

If you’ve been part of the Health Literacy Discussion List (listserv) for years now, you’re in for a treat. The Solutions Center has a discussion module that is a significant upgrade to the current Listserv. Health literacy community members can engage in broader, deeper discussions around specific issues or interests. You can leverage the power of the community and create your own targeted discussion groups. Or, you can keep receiving the listserv in your email inbox like you have been.
None! It’s absolutely free to use at no cost to you – it’s all sponsored by the Institute for Healthcare Advancement (IHA).
All the information that is contained within the Solutions Center is private and will never be sold. Please feel free to visit our Terms and Conditions page which will include community rules & etiquette, and privacy guidelines.

Below are a variety of "How-To" tutorials and instructions to help you navigate and utilize the features of the Solutions Center.

Logging in
If you are already a member of IHA's Listserv, simply reset your password on the new system:
  1. Click on the Did You Forget Your Password? link found in the "Login or Register" page, here.
  2. Enter the same email address you used to volunteer for beta testing or the same email address you registered with on the Listserv.
  3. Click on the red "Send Password Link" button. You will receive an email from us containing a link to reset your password. Be sure to check your spam folder if you don't see it in your inbox.
  4. Click on the link contained in the email.
  5. You will be taken to a page that will allow you to specify a password. Type in your password and again below it as confirmation.
  6. Click on the "Update" button.
  7. You may now log in using your new password.

View a video on logging in for existing Listserv users.

It's simple to join! To join the Solutions Center, do the following:
  1. From the Solutions Center home page, click on the Create your Free Account link.
  2. On the "Create Account" page, enter your demographic information. At minimum, we require your email address, first, and last name but the more information you provide to the community, the better the experience for all. Don't worry, you can control who sees what within your new profile.
  3. Click on the "Create Account" button. You will be sent an email asking you to verify your email address.
  4. Click on the link provided in that email. Your account will be sent to an admin for approval.
  5. Once approved, you will receive an email letting you know.
  6. You can now set up your password. Instructions on how to reset your password are below.
Follow the steps below to reset or set up a password:
  1. From the Solutions Center, click on the red "Sign in" button at the top right.
  2. Click on the Did You Forget Your Password? link or click here.
  3. Enter your email address and click on the "Send Password Link" button.
  4. Check your email inbox for the password reset email. Be sure to check your spam folder if you don't see it.
  5. Click on the link contained within the password reset email.
  6. On the password reset page, type in your new password and then again below to confirm it.
  7. Click on the "Update" button.
  8. You may now log into the Solutions Center.
Completing your profile is important to other members and informs others of your background, education, and professional achievements. We suggest uploading a profile picture as your first step in completing your profile. You can then add a short bio, education, and job history. The platform can automatically pull pertinent profile information from your social media accounts.

Worried about privacy? You can set privacy settings and control who sees what under "My Account" within your profile.
To complete your profile, do the following:
  1. Log into the site.
  2. Up at the top right hand corner of the site, click on the green down arrow.
  3. In the small window, click on the green Profile button.
  4. Your Profile page will display.
This page permits you to add a profile picture by clicking on the green Actions button under the profile picture. You may also add a short bio, your education and job history by clicking their respective Add buttons.

Clicking Add under Social Links allows you to link your social media account with your Solutions Center profile.

Community Functions
Communities allow you to participate in discussions and share resources with other members. Each community has its own discussion posts, shard file library, announcements, and blogs. You must first join a community in order to interact with its members.

All members are joined to the Health Literacy Main Community by default. This community operates as the central community.
  1. Hover over “Communities” and click on “All Communities” in order to see a list of available communities.
  2. Click on the community that you wish to join and simply click "Join".
  3. Then choose a delivery option for posts (Real Time, Daily Digest, Legacy or No Email).
  1. See above for the steps on how to list communities.
  2. Once you find the community you wish to post to, enter that community's Discussion area by clicking on any one of its Discussion buttons or links. From the community home, you can also click on "Add" next to "Latest Discussion Posts".
  3. Click on Post New Message.
  4. Type in a subject
  5. Type in your message in the body.
  6. Edit your signature, if you need to.
  7. If you want to attach a file to your post, click on the Attach button.
  8. Click on Send when done.
  1. Click on the red Sign In button to sign in to the Solutions Center web site.
  2. Sign in to your account.
  3. Click on your picture or the down arrow to access your profile.
  4. Click on Profile.
  5. Under My Account, click on Community Notifications.
  6. Under Notification Settings, select the community’s subscription type:
    a. Real Time – Receive discussion posts immediately.
    b. Daily Digest – Receive discussion posts in a single daily email.
    c. No Email – Disable receiving discussion posts.
  7. Select if the community posts should be included in either daily or weekly digests.
  8. To make an update, simply select an option from the dropdown and/or checkboxes. These actions apply the update immediately. You don’t need to save anything.

We’ve built a shared knowledge base of resources that are useful tools, articles, fact sheets, statistics, and other helpful items. Many of these came from suggestions from the Listserv members in response to other requests. Because information can change and evolve so quickly – add in a helpful resource to the resource library to help others find it and share it quickly and easily.

Viewing and searching through the Resources database requires member login.
Visit the Find a Resource page to begin searching for tools, articles, fact sheets, and other helpful items.

Note: You must log in to view or search through the database.

Use ordinary terms for searching the title, description, and keywords. For example, are your looking for childhood asthma? Try searching for "child asthma".

Further refine your search by selecting and deselecting tags, communities, and more on the left. Result types are identified by type with a green box, such as discussion posts, library files, and site pages.
Each item can be rated and commented.

To add a rating, Click on recommend to mark the item as recommended to others.

Some items allow comments. To comment, click Add above the comment line and type in a comment . If there is a problem with the resource, please use the feedback form at the right side panel to let us know.
The Internet is a dynamic source of information and as such, websites change constantly. Web pages come and go and it's nearly impossible to keep databases free from occasional bad links or other problems. Though we curate the resource and perform spotchecks, if you spot something a miss, please do let us know. In order to flag a resource as having a problem or a bad link, please use the feedback form on the right side panel to let us know. Please include the resource link and a short description of what the problem is.
Do you have a great resource that you’d like to share with the community? Please click Submit a Resource to add it to the resource library.